Return Policy

We’re so confident you’ll love your pillow, we'll refund your money in full if you are not completely satisfied up until 45 days.

Our promise extends to all pillows on our website.
When you order our products on other stores (Amazon, Ebay, Etsy, Walmart, Target...) the 45 days return policy does not apply and you're bound to the policies of these stores.

If, for any reason, you are not satisfied, just ship your order back to us within 45 days for a full refund.

Return shipping is on us!

To return a product, just let us prior to shipping the product back so we can create a prepaid return shipping label for you.
Once your return is received by us in reasonable condition, we will issue a full refund of your purchase.

To start a return process, please reach out to office@pinetales.com.

Restrictions: Free returns are limited to 1 pillow per person and calendar year.

Our Travel Pillow and any items in our Addon's section(pillowcases, refills) are excluded from the free return policy as well. If you wish to return these you'd be responsible for return shipping.

If you order multiple pillows and want to return them we will only be able to cover shipping costs for one pillow. Return shipping for any additional pillows from a multi item order, would have to be paid by you the customer.