Return Policy

We’re so confident you’ll love your pillow, we'll refund your money in full if you are not completely satisfied up until 45 days.

Our promise extends to all pillows on our website.
When you order our products on other stores (Amazon, Ebay, Etsy, Walmart, Target...) the 45 days return policy does not apply and you're bound to the policies of these stores.

If, for any reason, you are not satisfied, just ship your order back to us within 45 days for a full refund.

You just pay for return shipping.


To return a product, just let us prior to shipping the product back.
Once your return is received by us in reasonable condition, we will issue a full refund of your purchase.

To start a return process, please reach out to office@pinetales.com.

Restrictions: 

Our Travel Pillow and any items in our Addon's section(pillowcases, refills) are excluded from the free return policy as well. If you wish to return these you'd be responsible for return shipping.

Also our Dog Beds are non returnable and excluded from returns.