Refund policy
100% New Guarantee
Why we do not accept returns
We believe bedding should feel personal, untouched, and unquestionably new from the moment it reaches your home.
What many brands do
Many companies offer risk free trials or long return windows on pillows and bedding. That may sound convenient, but it creates a hidden problem: once products are returned, they may be repackaged, refurbished, or sold again.
As a customer, you often have no way of knowing where your “new” pillow has been before.
As a customer, you often have no way of knowing where your “new” pillow has been before.
The PineTales standard
Once a PineTales pillow leaves our facility, it never comes back. No restocking. No reselling.
That is how we make sure the pillow you receive is completely untouched, unopened, and 100% yours.
That is how we make sure the pillow you receive is completely untouched, unopened, and 100% yours.
Simple rule: Personal items stay personal.
You would not want to buy returned underwear. We apply the same standard to pillows.
All sales are final.
You would not want to buy returned underwear. We apply the same standard to pillows.
All sales are final.
If your order arrives damaged or defective, we take full responsibility and replace it immediately.