Frequently Asked Questions
How can I contact your company?
Being a smaller business, we do not have the resources at the moment, to provide phone or pre-sales email support.
We designed our website in a way that any information needed related to the products we sell and make, can easily be found, so there should be no need for additional support from our end for you to decide which product you like or don't like.
After all you're purchasing a pillow and not a car 😉
Almost all our products have product videos with them as well.
If there are any issues with your order we ask you to please reply to your order confirmation email or shipping confirmation email.
What type of payments do you accept?
We accept all major credit cards.
We also offer secure checkout via Paypal, Apple Pay, Google Pay and Facebook Pay.
Is my credit card information protected?
Your Credit Card Data is protected via PCI compliance standards. We never see your full credit card number. Only the payment processing software does.
Click here to read more about it.
Can I place an order over the phone?
We don't accept orders over the phone. All orders must be placed using our secure checkout.
how do i start a return?
Simply head over to our returns/refunds page and scroll down all the way.
Enter your order number and the email you used to place the order.
Then follow the instructions on the screen.
Do you ship to PO Boxes?
We don't ship to PO boxes at this point.
CAN I PICKUP MY ORDER AT YOUR PHOENIX LOCATION?
We don't offer pickup options at the moment.
How fast do you ship orders?
We ship orders Mo- Fri.
We ship most orders with Fedex but also use UPS and USPS occasionally as needed.
Orders ship out of our warehouse 1-4 business after your order is placed.
Your package usually arrives within 2 and 6 business days after it has been shipped, depending on your location.
For more details on shipping please review our shipping policy.
Do I get a tracking number?
Yes once we shipped your order you'll receive an email with the tracking number
WHAT IS YOUR RETURN POLICY?
Returns are limited to ONE ITEM per Calendar year and customer.
If you order multiple items keep this in mind.
Most items are returnable within 14 days upon receipt of your order.
Return shipping costs are your responsibility as a buyer.
Please read our full return policy for details and restrictions as some items are non returnable.
I live in arizona, can I return a pillow in person?
We do not accept returns in person
WHY ARE SHIPPING COSTS SO HIGH?
Unlike most memory foam pillows, our pillows are not compressible, which means it requires full sized boxes to send out our pillows. Therefore our Japanese size pillows ship for significantly less, because of their smaller size compared to our standard size pillows.
What size should I get?
The Japanese Size is people's most popular choice. It's really all you need size wise, unless you move your head around a lot and/or tend to put your arm underneath the pillow. In such cases we recommend the standard size pillows.
WHICH PILLOWCASE IS THE SOFTEST?
While all our Premium pillowcases are designed and made to add the most comfort you can get to a firm buckwheat pillow, the softness level of the pillowcases can be rated as followed:
1.) Premium Bamboo Pillowcase
2.) Cooling Pillowcase
3.) Tencel Pillowcase
4.) Cotton Twill/French Linen Pillowcase
WHAT IS THE DIFFERENCE BETWEEN MILLET HULLS AND BUCKWHEAT HULLS?
Buckwheat Hulls are the traditional filling for pillows in Japan while Millet Hulls are more popular in Europe.
2.) Noise Level
Buckwheat Hulls are noisier than Millet hulls due to their larger and firmer surface
Buckwheat Hulls have a bit of a natural earthy smell to them which is less distinctive than the natural nutty smell of Millet hulls
Millet Hulls are about a 10th of the size of buckwheat hulls
5.) Softness and Moldability
Due to the small size of Millet Hulls they create a more moldable pillow which conforms better to your head than buckwheat hulls
You can read more about it here in our blog.
IS THE BUCKWHEAT/MILLET HULLS PILLOW NOISY?
Buckwheat Pillows make a gentle rustling noise when moved. Most people adjust to the sound after a couple of nights.
Millet Pillows create very little to almost no noise.
HOW LONG WILL THE LAVENDER AROMATHERAPY PILLOW SMELL?
Our Lavender Aromatherapy Pillows smell at least for a year.
Due to the buckwheat hulls rubbing against the lavender buds, the lavender smell is intensified each time you move the pillow.
HOW LONG DOES A BUCKWHEAT/MILLET HULLS PILLOW LAST?
With proper care our pillows last up to 10 years.
Over time, the buckwheat/millet hull filling will slowly become flattened, and lose some of their elasticity which may reduce air-circulation and loft.
We offer affordable refills in our addon section of our store.
Read more about it in our blog.
ARE YOUR BUCKWHEAT HULLS ORGANIC
Yes, all our buckwheat hulls are US grown and processed, organic and also heat treated to prevent from bug infestation. This is a critical aspect not many people consider when buying pillows with natural filling materials. Imported Hulls/Pillows are subject to fumigation as per USDA Guidelines and that often does not prevent bugs from entering the pillows due to the long transport times of pillows coming from overseas. Our hulls are not certified organic though.
Are your pillows 100% made in the USA?
They are not. We make our pillowcases overseas so we can pass on the cost savings to our customers.
The fill, assemble and pack our pillows to order in our Phoenix, AZ warehouse.
DO I NEED TO USE A PILLOWCASE ON TOP OF THE PILLOW?
Our premium pillows (except our basic and traditional pillows) do not need to be used with additional pillowcases.
Our Premium Models are made with one inner and one outer pillowcase. The outer pillowcase is what you can use as sleeping surface and each pillowcase type hast it's own benefits.
All our pillowcases are machine washable and removeable.
Our Basic and Traditional models do not come with a pillowcase (unless you add one).
WHAT ARE THE ADVANTAGES OF A BAMBOO PILLOWCASE?
- Bamboo Fiber is naturally hypoallergenic, therefore suitable for people who suffer from allergies
- Bamboo fiber is extremely light, delicate and breathable, which makes it an ideal choice for hot summer nights or warm climates
- Bamboo Fiber fabric absorbs moisture effectively and helps to neutralize unpleasant odors. This means your pillow will smell clean and fresh for longer periods of time
- Bamboo Fiber has antimicrobial properties and helps to get rid of fungus, bacteria and other microorganisms resulting in a more comfortable sleeping experience.
For more details on bamboo fabric, check out our blog.
Pillow Care Questions
WHAT HAPPENS IF THE PILLOW GETS WET?
If your pillow gets wet, simply remove all hulls from it and let them air dry again
Buckwheat hulls are very resitant to water, so they don't break down when they get wet.
You just want to make sure to dry them so no mold can build up
The same goes for Millet Hulls
SHOULD/CAN I WASH THE BUCKWHEAT/MILLET HULLS
You can technically wash them, but there is no need.
Buckwheat and Millet Hulls are hypoallergenic.
HOW DO I ADJUST THE FILL LEVEL?
All our pillowcases come with a zipper which makes them easily adjustable.
Simply open all zippers when the pillow is in an upright position.
We suggest you use a cup or glass to remove hulls as needed.
It usually only takes one or two cups of removed hulls to feel a difference in the fell and moldability of the pillow.
The more hulls there are in the pillow, the firmer and less moldable it is. Removing hulls makes it softer and more moldable.
It takes no more than 3 min. of your time to adjust the pillow.
How often should I clean a buckwheat pillow?
We recommend to air out the pillow every 2weeks and if desired you can also wash the inner shell by emptying out the hulls first. For more details, please check out are blog article about how to clean a buckwheat pillow.
Do Buckwheat Pillows attract bugs?
There is a lot of talk on the internet about buckwheat pillows being infested with bugs. Most of that talk comes from people who have never even used a buckwheat pillow and often times it's also pushed by larger companies that try to sell you their memory foam products. To set the record straight, the likelihood of bugs getting into a buckwheat pillow are the same as bugs getting into a fiber filled, or memory foam filled pillow.