Frequently Asked Questions


General Questions

Being a smaller business, we do not have the resources at the moment, to provide phone or pre-sales email support.

We designed our website in a way that any information needed related to the products we sell and make, can easily be found, so there should be no need for additional support from our end for you to decide which product you like or don't like.

Almost all our products have product videos with them as well.

If there are any issues with your order we ask you to please reply to your order confirmation email or shipping confirmation email and we'll get back to you within 24hrs, or use our contact form and don't forget to enter your order number.

We accept all major credit cards.

We also offer secure checkout via Paypal, Apple Pay, Google Pay and Facebook Pay.

Your Credit Card Data is protected via PCI compliance standards. We never see your full credit card number. Only the payment processing software does.

Click here to read more about it.

We don't accept orders over the phone. All orders must be placed using our secure checkout.

Simply head over to our returns/refunds page and scroll down all the way. Enter your order number and the email you used to place the order. Then follow the instructions on the screen.

Shipping Questions

We don't ship to PO boxes at this point.

We don't offer pickup options at the moment.

We ship orders Mo- Fri.

We ship most orders with Fedex but also use UPS and USPS as needed.

Your package usually arrives within 2 and 6 business days depending on your location.

For more details on shipping please review our shipping policy.

Yes once we shipped your order you'll receive an email with the tracking number

All our products come with a 30 days satisfaction guarantee. 

If for any reason you are not happy with your purchase, simply return it to us for a full refund.

Return shipping costs are your responsibility as a buyer.

Please read our full return policy for details and restrictions.

We do not accept returns in person

Unlike most memory foam pillows, our pillows are not compressible, which means it requires full sized boxes to send out our pillows. Therefore our Japanese size pillows ship for significantly less, because of their smaller size compared to our standard size pillows.

Product Questions

The Japanese Size is people's most popular choice. It's really all you need size wise, unless you move your head around a lot and/or tend to put your arm underneath the pillow. In such cases we recommend the standard size pillows.

While all our Premium pillowcases are designed and made to add the most comfort you can get to a firm buckwheat pillow, the softness level of the pillowcases can be rated as followed:

 

1.) Premium Bamboo Pillowcase

2.) Cooling Pillowcase

3.) Tencel Pillowcase

4.) Cotton Twill/French Linen Pillowcase

1.) Usage

Buckwheat Hulls are the traditional filling for pillows in Japan while Millet Hulls are more popular in Europe.

2.) Noise Level

Buckwheat Hulls are noisier than Millet hulls due to their larger and firmer surface

3.) Smell

Buckwheat Hulls have a bit of a natural earthy smell to them which is less distinctive than the natural nutty smell of Millet hulls

4.) Size

Millet Hulls are about a 10th of the size of buckwheat hulls

5.) Softness and Moldability

Due to the small size of Millet Hulls they create a more moldable pillow which conforms better to your head than buckwheat hulls

You can read more about it here in our blog.

Buckwheat Pillows make a gentle rustling noise when moved. Most people adjust to the sound after a couple of nights. 

Millet Pillows create very little to almost no noise.

Our Lavender Aromatherapy Pillows smell at least for a year. 

Due to the buckwheat hulls rubbing against the lavender buds, the lavender smell is intensified each time you move the pillow.

With proper care our pillows last up to 10 years. 

Over time, the buckwheat/millet hull filling will slowly become flattened, and lose some of their elasticity which may reduce air-circulation and loft.

We offer affordable refills in our addon section of our store.

Read more about it in our blog.

Yes, all our buckwheat hulls are US grown and processed, organic and also heat treated to prevent from bug infestation. This is a critical aspect not many people consider when buying pillows with natural filling materials. Imported Hulls/Pillows are subject to fumigation as per USDA Guidelines and that often does not prevent bugs from entering the pillows due to the long transport times of pillows coming from overseas. Our hulls are not certified organic though.

They are not. We make our pillowcases overseas so we can pass on the cost savings to our customers.

The fill, assemble and pack our pillows to order in our Phoenix, AZ warehouse.

Our premium pillows (except our basic and traditional pillows) do not need to be used with additional pillowcases.

Our Premium Models are made with one inner and one outer pillowcase. The outer pillowcase is what you can use as sleeping surface and each pillowcase type hast it's own benefits.

All our pillowcases are machine washable and removeable.

Our Basic and Traditional models do not come with a pillowcase (unless you add one).


- Bamboo Fiber is naturally hypoallergenic, therefore suitable for people who suffer from allergies

- Bamboo fiber is extremely light, delicate and breathable, which makes it an ideal choice for hot summer nights or warm climates

- Bamboo Fiber fabric absorbs moisture effectively and helps to neutralize unpleasant odors. This means your pillow will smell clean and fresh for longer periods of time

- Bamboo Fiber has antimicrobial properties and helps to get rid of fungus, bacteria and other microorganisms resulting in a more comfortable sleeping experience.

For more details on bamboo fabric, check out our blog.

Pillow Care Questions

If your pillow gets wet, simply remove all hulls from it and let them air dry again

Buckwheat hulls are very resitant to water, so they don't break down when they get wet. 

You just want to make sure to dry them so no mold can build up

The same goes for Millet Hulls

You can technically wash them, but there is no need.

Buckwheat and Millet Hulls are hypoallergenic.

All our pillowcases come with a zipper which makes them easily adjustable.

Simply open all zippers when the pillow is in an upright position.

We suggest you use a cup or glass to remove hulls as needed.

It usually only takes one or two cups of removed hulls to feel a difference in the fell and moldability of the pillow.

The more hulls there are in the pillow, the firmer and less moldable it is. Removing hulls makes it softer and more moldable.

It takes no more than 3 min. of your time to adjust the pillow.

We recommend to air out the pillow every 2weeks and if desired you can also wash the inner shell by emptying out the hulls first. For more details, please check out are blog article about how to clean a buckwheat pillow.

There is a lot of talk on the internet about buckwheat pillows being infested with bugs. Most of that talk comes from people who have never even used a buckwheat pillow and often times it's also pushed by larger companies that try to sell you their memory foam products. To set the record straight, the likelihood of bugs getting into a buckwheat pillow are the same as bugs getting into a fiber filled, or memory foam filled pillow.