Frequently Asked Questions


General Questions

Being a smaller business, we do not have the resources to provide phone support. You will have to send us an email if you have any questions.

Your Credit Card Data is protected via PCI compliance standards. We never see your full credit card number. Only the payment processing software does.

Click here to read more about it.

We don't accept orders over the phone. All orders must be placed using our secure checkout.

Yes we do. Send us a message if you are interested.

Shipping Questions

We don't ship to PO boxes at this point.

We don't offer pickup options at the moment. If you live in the Phoenix area shipping will take 1 business day and it's FREE.


Orders placed before 2pm MST will ship the same day

Orders placed after 2pm MST will ship the next business day

We ship most orders with UPS

Your package usually arrives between 2 and 5 business days depending on your location

Yes once we shipped your order you'll receive an email with the tracking number

All our pillows come with a 45 days satisfaction guarantee. 

If for any reason you are not happy with your pillow, simply return it to us for a full refund.

Return shipping costs are your responsibility as a buyer.

Items in our Addon's section are excluded from our 45days return policy.

At this point, we do not ship to PO boxes. 

Unlike most memory foam pillows, our pillows are not compressible, which means it requires full sized boxes to send out our pillows. Therefore our Japanese size pillows ship for significantly less, because of their smaller size compared to our standard size pillows.

Product Questions

While all our Premium pillowcases are designed and made to add the most comfort you can get to a firm buckwheat pillow, the softness level of the pillowcases can be rated as followed:

 

1.) Premium Bamboo Pillowcase

2.) Cooling Pillowcase

3.) Quilted Cotton Pillowcase

4.) Cotton Twill/French Linen Pillowcase

1.) Usage

Buckwheat Hulls are the traditional filling for pillows in Japan while Millet Hulls are more popular in Europe.

2.) Noise Level

Buckwheat Hulls are noisier than Millet hulls due to their larger and firmer surface

3.) Smell

Buckwheat Hulls have a bit of a natural earthy smell to them which is less distinctive than the natural nutty smell of Millet hulls

4.) Size

Millet Hulls are about a 10th of the size of buckwheat hulls

5.) Softness and Moldability

Due to the small size of Millet Hulls they create a more moldable pillow which conforms better to your head than buckwheat hulls

You can read more about it here in our blog.

Buckwheat Pillows make a gentle rustling noise when moved. Most people adjust to the sound after a couple of nights. 

Millet Pillows create very little to almost no noise.

Our Lavender Aromatherapy Pillows smell at least for a year. 

Due to the buckwheat hulls shifting against the lavender buds, the lavender smell is intensified each time you move the pillow.

With proper care our pillows last up to 10 years. 

Over time, the buckwheat/millet hull filling will slowly become flattened, and lose some of their elasticity which may reduce air-circulation and loft.

We offer affordable refills in our addon section of our store.

Read more about it in our blog.

Yes, all our hulls are US grown and processed, organic and also heat treated to prevent from bug infestation. This is a critical aspect not many people consider when buying pillows with natural filling materials. Imported Hulls/Pillows are subject to fumigation as per USDA Guidelines and that often does not prevent bugs from entering the pillows due to the long transport times of pillows coming from overseas.

Most of our premium pillows(except our basic pillows) come with two pillowcases.

One inner and one outer pillowcase. The outer pillowcase is what you can use as sleep surface and each pillowcase type hast it's own benefits.

All our pillowcases are machine washable and removeable.

Our Cotton Twill models do not come with a pillowcase unless there a temporary we run a temporary promotion that includes one.


- Bamboo Fiber is naturally hypoallergenic, therefore suitable for people who suffer from allergies

- Bamboo fiber is extremely light, delicate and breathable, which makes it an ideal choice for hot summer nights or warm climates

- Bamboo Fiber fabric absorbs moisture effectively and helps to neutralize unpleasant odors. This means your pillow will smell clean and fresh for longer periods of time

- Bamboo Fiber has antimicrobial properties and helps to get rid of fungus, bacteria and other microorganisms resulting in a more comfortable sleeping experience.

For more details on bamboo fabric, check out our blog.

Pillow Care Questions

If your pillow gets wet, simply remove all hulls from it and let them air dry again

Buckwheat hulls are very resitant to water, so they don't break down when they get wet. 

You just want to make sure to dry them so no mold can build up

The same goes for Millet Hulls

You can technically wash them, but there is no need.

Buckwheat and Millet Hulls are hypoallergenic.

All our pillowcases come with a zipper.

Simply open all zippers when the pillow is in an upright position.

We suggest you use a cup or glass to remove hulls as needed.

It usually only takes one or two cups of removed hulls to feel a difference in the fell and moldability of the pillow.

The more hulls there are in the pillow, the firmer and less moldable it is. Removing hulls makes it softer and more moldable.

It takes no more than 3 min. of your time to adjust the pillow.