Return & Refund Policy
At PineTales, we’re committed to ensuring you have the best sleep experience possible. With our 100-Day Risk-Free Return Policy, you can shop confidently and try our products in your own home. If you’re not completely satisfied, our return process is simple and hassle-free.
How It Works
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Enjoy a 100-Day Trial
You have 100 days from the date of purchase to test out your PineTales product. Whether it’s a pillow, bedding, or other sleep accessories, take your time to see if it’s the perfect fit for you. -
Initiate Your Return
START A RETURN
If you decide the product isn’t right for you, you can start your return via our Returns Portal (click the button below to get there). -
Receive Your Refund
Once we receive the returned product, we’ll process your refund or assist with an exchange within 2-4 business days.
Rules & Limitations
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Limit of One Return Per Customer Per Calendar Year
Each customer is eligible for one return per calendar year, covering one product. -
Shipping Costs Are Non-Refundable
While we’re happy to provide a refund for the product, any shipping costs incurred during the original purchase are not refundable. Return shipping costs are also the responsibility of the customer unless the item was damaged or defective. -
No Proof of Purchase or Original Condition Required
You don’t need proof of purchase, and the product doesn’t have to be in its original condition to qualify for a return.
Why Choose PineTales?
- Risk-Free Shopping: A generous 100-day trial period to ensure our products are perfect for you.
- Simple Process: No proof of purchase or original condition needed, just reply to your order confirmation email.
- High-Quality Products: Designed to elevate your sleep experience.
Frequently Asked Questions
Q: Can I return a used item?
A: Yes! We encourage you to use and experience our products. Used items are eligible for return within 100 days.
Q: Is there a limit to returns?
A: Yes, each customer can return one product per calendar year under our 100-day policy.
Q: Will I get my shipping costs back?
A: No, shipping costs for the original order are non-refundable. Customers are also responsible for return shipping costs unless the item was defective or damaged.
Q: How do I notify you of a return?
A: Simply reply to your original order confirmation email, and we’ll take it from there.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.
Shop Confidently with PineTales
At PineTales, we aim to make better sleep accessible and stress-free. Our 100-Day Risk-Free Return Policy is designed with your satisfaction in mind, backed by clear guidelines to ensure a smooth process.
Experience the PineTales difference—risk-free!